Privacy Policy

PRIVACY POLICY

This Privacy Policy outlines how 3D Tech (“we”, “our”) collects, uses, processes, and protects your personal data in compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the Irish Data Protection Act 2018.

1. Data Controller Contact Information

3D Tech operates as the Data Controller for personal information collected via 3dtech.ie.

• Email: info@3dtech.ie
• Location: Dublin D24DK13, Ireland

2. Personal Data We Collect

We collect and process the following categories of data when you interact with our website:

• Contact Details: Name, billing address, delivery address, email address, phone number.
• Order & Upload Information: Submitted 3D CAD files (STL, OBJ, STEP), project notes, material choices, and transaction details.
• Technical & Usage Data: IP address, browser type, device information, and site interaction statistics collected via functional cookies.

3. Purpose and Legal Basis for Processing Data

We process your data under the following legal bases under GDPR Article 6:

• Contract Performance (Art. 6(1)(b)): To process instant quotes, manufacture your 3D parts, arrange local pickup or shipping, and manage order billing.
• Legal Obligation (Art. 6(1)(c)): To maintain business accounts, tax invoicing, and comply with revenue requirements in Ireland.
• Legitimate Interests (Art. 6(1)(f)): To maintain website security, prevent fraud, and optimize customer experience.

4. Data Retention & CAD File Storage

• Customer CAD Files: 3D files uploaded for quoting/manufacturing are stored securely on our web server/cloud storage. We retain CAD files for up to 12 months after order completion to facilitate re-orders or technical support, after which they are permanently deleted upon request.
• Financial & Order Records: Invoices and customer billing details are retained for up to 6 years in accordance with Irish Revenue statutory accounting requirements.

5. Third-Party Service Providers

We do not sell or rent your personal data to third parties. We share data only with necessary operational partners who comply with GDPR:

• Hosting & Server Infrastructure: Web hosting providers in the EU (e.g., OVHcloud).
• E-Commerce & Payment Processing: WooCommerce and secure payment gateways (e.g., Stripe, PayPal, Direct Bank Transfer).
• Shipping & Delivery: Postal and courier services operating within Ireland (e.g., An Post, DPD Ireland) to fulfill physical deliveries.

6. Your GDPR Rights

Under GDPR, as a data subject residing in Ireland/EU, you possess the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, provided it is not subject to statutory tax retention rules.
• Right to Restriction & Object: Object to processing based on legitimate interests.
• Right to Data Portability: Request transfer of your data in a structured, machine-readable format.

To exercise any of these rights, please email us at zabamich@gmail.com. You also have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland (www.dataprotection.ie).

7. Security Measures

We implement technical and organizational security protocols, including HTTPS (SSL) encryption, secure access controls, and regular maintenance, to safeguard your personal information and uploaded 3D design files.